The Silent Art of Retail: Non-Verbal Tricks That Make Us Spend More
Anyone who's worked in retail knows that awkward moment when you're supposed to suggest additional items to a customer, and it always makes you feel a little sleazy. That’s because the interaction often feels forced, the customer usually looks uncomfortable, and nobody really enjoys the experience. Yet successful stores manage to increase their sales without making their staff sound like robots reading from a script, or constantly asking them to go for the larger size or add a thousand accessories to their purchase. Believe it or not, many retail businesses invest millions into figuring out customer psychology. But if you don’t have those resources, don’t worry. Some principles can be applied with care. The Silent Art of Retail: Non-Verbal Tricks That Make Us Spend More Lucky for you, most customers…