When it comes to IT support, there are two options: outsource a third-party company to provide IT support, or hire in-house employees with IT experience to provide this support. The in-house option costs a lot more, but is this worthwhile for the extra security it can provide? This post takes a look to examine whether in-house IT truly is the more secure option.

Is In-House IT More Secure?

Benefits of hiring in-house IT support

When you hire in-house IT, you can keep all security information contained within your business. You can also rigorously vet each candidate when IT staff and you can monitor them to make sure that they can be trusted with your company’s most sensitive information. This is something that you cannot really do when outsourcing IT.

In-house IT support can also react faster to problems. If there are hardware issues that need to be repaired in-person, an in-house IT department will also be able to carry out these repairs more quickly – you don’t have to wait for a technician to come to you, or go through the trouble of taking your hardware to an IT expert.

Benefits of outsourcing IT support

Outsourcing IT support may seem riskier, but it can actually have many security advantages. Firstly, outsourcing gives you access to a team of IT experts at a fraction of the cost of hiring a single IT staff member. This outsourced IT department can carry out various security tasks at once to keep your business more secure. Such a company is all likely to have access to greater security resources such as top end software and ultra secure cloud servers.

It’s also worth noting that some outsourced IT services have staff working around the clock. This could allow you 24/7 access to IT support, as well as constant network monitoring and the ability to react to threats at any time. You cannot expect a single employee to work around the clock – if you need 24/7 IT support, your only other option is to hire multiple in-house employees, which is too expensive for most businesses.

Providing that you outsource a reputable IT service, you can also be sure that everyone working there will be suitably qualified. Each one will have been handpicked by a manager who understands the qualities of a good IT technician/consultant. When hiring in-house IT staff, you may not necessarily know what experience and qualifications to look for in order to hire the best talent – which could result in you hiring someone unsuitable for the job.

Which is the better option?

While there are advantages to hiring in-house IT, outsourcing is generally a more secure option because it can give access to a fully-equipped fully-qualified team that may be able to work around the clock.

You’ll get less for your money when hiring in-house. Unless you’ve got lots of disposable income to throw into an in-house IT department, it is unlikely you will be able to match the talent and resources that an outsourced service provides.

Ciao,
Miss Kemya